Location –
Richardson TX
Contract
Job Description:
A mid-senior level SalesForce Support Analyst to
manage a critical project for one of our biggest client The Individual should
be passionate about technology, experienced in developing and managing cutting
edge technology applications.
Technical Skills:
Experience in salesforce support
including incident management, user management, security management,
Salesforce configurations, workflows, assignment rules etc
Worked on at least one Salesforce support and
development project
Experience on data migration using the tool apex/
informatica data loader
Experience on salesforce service cloud
and sales cloud modules
Experience in debugging apex class, triggers
Experience in Production support
Experience in Salesforce development using apex,
visualforce, triggers
Knowledge on external system Integrations using
web services
Must have very good analytical and
problem-solving skills and resolve issues quickly.
Excellent English communication skills and manage
the customer/end user communication
Salesforce Certification on administration or
developer platform1 is must
Additional exposure working on single sign-on,
Chatter, salesforce1, lightning, web-to-lead is a plus
Open to work in shift on rotation basis to cover
Europe, APAC and US regions
Process Skills:
A natural communicator who knows how to translate
between business requests and Salesforce technical requirements.
Eager to pick up new tools and do the necessary
research to master them.
Experience deploying and supporting sales
enablement tools.
Enjoys working in an agile team where things move
quickly and priorities frequently shift.
Very strong Excel competency.
Behavioral Skills:
Resolve technical issues of projects and Explore
alternate designs
Participates as a team member and fosters
teamwork by inter-group coordination within the modules of the project.
Effectively collaborates and communicates with
the stakeholders and ensure client satisfaction
Qualification:
Somebody who has 7+ years of total IT and at
least 4+ years of work experience in SalesForce.
Education qualification: B.Tech, BE, BCA, MCA, M.
Tech or equivalent technical degree from a reputed college
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