Oracle DAtabase Administration (DBA)
Sunnyvale, CA
Contract
Responsibilities:
•Create / modify Staff Accounts (profiles/permissions) for new hires / role changes.
•Create / modify Queue Priority assignments for agents.
•Lock Staff Accounts when notified of extended LOA by agents / managers.
•Unlock Staff Accounts when requested by agents / managers.
•Terminate Staff Accounts and end date Queue Priority assignments when notified of agent termination or when agent takes a role where OSC is no longer involved.
•Delete Tickets within OSC when notified of members sharing PII.
•Upgrading and Degrading premium subscriptions for members (Access pending).
•Classification of actions Item and actions in OSC forms.
•Naming convention.
•CATO provisioning and De-Provisioning.
•Customize menus and fields to meet your unique business needs.
•Setup and experience the Browser User Interface for key agent functions.
This is the Corp to corp opportunity, Please share resume asap.
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