Patient Care Coordinator (Entry Level)
Cincinnati, OH
Contract
Job Description :
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Proficient in Microsoft Office applications
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Possess strong customer service skill,
explore opportunities to delight the customer
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Demonstrate ability to interpret customer
needs correct, do the unexpected and prevent rework to reduce customer effort
·
Possess strong negotiation skill to achieve
win-win outcome
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Tech savvy in using Smart Phone and basic
mobile applications, understand fibre broadband technology and the purpose of
equipment such as router, gateway, etc.
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Conduct regular research on up and coming
technologies, demonstrate interest in future products and services across the
offering
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Excellent key-board skills, with the ability
to multi-task with several online applications at one time
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Customer service oriented, target-driven,
self-motivated and willing to take on challenges
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Ability to build rapport with customers and
understand their needs
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Treat customers with dignity and respect,
possess high confidence level, demonstrate tact, patience, polite, and
diplomacy while dealing with complex problems and irate customers
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A team player, must enjoy a fast-paced and
dynamic environment, with proven ability to manage stress in a high-volume work
environment
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Any experience in Healthcare &/or
Pharmaceutical industry
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Experience providing customer service to
internal and external customers, including meeting quality standards for
services, and evaluation of customer satisfaction.
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